REFUND AND RETURNS POLICY

Effective Date: January 6, 2025

At ELIXMAVEL, we aim to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, our Refund and Returns Policy outlines how we handle returns and refunds.

  1. Eligibility for Returns

    • You may return products within 30 days of receiving the item. To be eligible for a return, items must be unused, in original packaging, and in resalable condition.
    • Certain products, such as personalized or custom items, are non-returnable.

  2. Return Process

    • To initiate a return, please contact our customer service team at info@elixmavel.com with your order number and reason for return.
    • Once your return is approved, you will receive a return shipping label.
    • The item should be sent back within 14 days of receiving the return authorization.

  3. Refunds

    • Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be credited to the original payment method.

  4. Shipping Charges

    • Return shipping costs are the responsibility of the customer unless the return is due to a defective product or error on our part.

  5. Exchanges

    • We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order.

  6. Damaged or Defective Products

    • If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will arrange for a replacement or full refund.

Last Revised: January 2, 2025